Q. Why should I use Thirsk Home IT Solutions?

A. We provide an honest, professional, friendly and reliable service to our clients. Don’t take our word for it; check out our Testimonials page to see what our customers say about us.  We have real world experience and knowledge and the certifications from Microsoft and Comptia to back these up.

Q. Are you the cheapest locally?

A. No, we are not the cheapest locally, as we feel that our prices reflect our level of experience and the quality of the service which is provided. When employing a technician to perform work on your PC, you should always check out the following information.

Do they have any Testimonials?

Do they only have a mobile phone number as a contact?

Do they display a full postal address on their website?

Are they fully insured, with Public and Professional Liability?

Do they have any certifications or real world experience from within the IT industry?

Q. Do I need to disconnect my PC and bring it to you?

A. No, we come to your home at your convenience. We will always attempt to fix your PC there and then, however there are times when we may need to bring it back to our office for further diagnostics or repair.

Q. Can I bring my computer to you?

 A. No, we offer a mobile service so we will come out to your home.

 Q. If you need to take my laptop or computer back to the office, do I need to supply anything with it?

 A. If your computer is a desktop, the only thing we will require is the base unit. If it is a laptop, we will need the power lead and the charger. It is always advisable to supply any CDs or DVDs that either came with the PC, or were bought as part of the installation process.

 Q. How long will it take to repair my PC?

 A. Whilst some problems can be solved during the day, other problems can take longer, particularly if parts are also required. We will always give you an estimate as to how long the repair is expected to take. We will also contact you to keep you up to date on the current state of the repair.

Q. What payments do you take?

 A. We currently accept cash, cheques and PayPal. Payment is required upon satisfactory completion of the work.

 Q. Are you insured?

 A. Yes we have full business insurance provided by Simply Business - Hiscox. You can view our policy by using the following link. Policy Details

 Q. Do you have a call out charge?

 A. There is no call out charge for customers who live within a five mile radius of Thirsk. Anyone living outside this area will be charged a nominal fee of £5 to help cover travelling expenses.

 Q. Do you guarantee your work?

 A. Yes, we warranty our work for a period of three months. All components supplied come with full 12 month parts and labour warranty unless otherwise stated before the repair. The only service which is not supplied with a warranty is Malware removal.

Q. If the repair takes less than an hour, will I have to pay for the full hour?

 A. Yes, but we will offer to help you with any other issues you may be having, or just give your computer a quick check over.

 Q. What happens if you cannot fix the computer? Will I still have to pay?

 A. No, you will not be charged if we cannot fix your PC. A diagnostic fee will however be charged if we are able to fix it, but you decide not to go ahead with the repair. The diagnostic fee equates to one hours work. Call out fees will still apply if you live outside the five mile radius.

 If you have any further questions please do not hesitate to contact us.